Introduction to knowledge management pdf

Knowledge management km definitions john girard, ph. Following technological advancement, machinery came into. Building on the success of the second edition, the third edition of knowledge management in organizations presents a critical introduction to the subject. Technology and people related techniques bring to knowledge management the ability to carry out knowledge management processes quickly, efficiently and costeffectively, making it an enabling solution. When implementing a knowledge management initiative the knowledge management. Put simply, knowledge management is the process of capturing, distributing, and effectively using knowledge. The principles and practice of knowledge management by. New knowledge should be captured and stored appropriately for others to access and learn from.

Introduction to knowledge management copyright 2008 asean foundation jl sam ratulangi no. To be competitive and successful, experience shows that enterprises must create and sustain a balanced intellectual capital portfolio. Leaders of successful organizations are consistently searching for better ways to improve performance and results. Knowledge management integrates different types of tacit and explicit knowledge. The aim is to give an introduction, to present an overview of what is involved. Their primary concern therefore is continuous, effective and secure access to their accumulated knowledge. Introduction this is a knowledge management book covering the theories, frameworks, models, tools, and supporting disciplines that are relevant to both the student and the practitioner. Towards a theory for knowledge management in globally distributed settings. In a highly competitive business environment, organizations are looking for improved tools which could provide them a greater opportunity to succeed and to create a strategic advantage in their market. This chapter describes basic features of knowledge management km and how it helps organizations in their daily functions. Explain the complex adaptive system model of km and how it addresses the subjective and dynamic nature of content to be managed. Knowledge management meaning and important concepts.

Introduction to management and leadership concepts. During the 1970s, researchers such as peter drucker, paul strassman, and peter senge began to develop the theories and practical applications of. K aq aknows that if he knows that p, he also knows that q. A series of papers on the theories, processes and practices behind knowledge management a framework for characterizing knowledge management methods, practices, and technologies brian bo newman bo. Introduction to process knowledge management aiche. Electronic journal of knowledge management, 2012 contextbarriers and culture. From information management to knowledge management. Introduction to knowledge management linkedin slideshare. Knowledge management as a discipline is tied to the information age, and the technological tools that have increased the ability to share and spread knowledge at a rapid pace darkir, 2005, p. Knowledge management km cannot be achieved with a single definite activity. Understand the key tenets of the major knowledge management theo retical models in use today. S institute of technology for women, trivandrum, kerala, india abstract knowledge has been lately recognized as one of the most important assets of organizations.

Pdf brief introduction to knowledge management researchgate. Growing interest in knowledge management stems from the realization that in the knowledge era, organizational knowledge is a strategic corporate asset that needs to be garnered, retained, updated, disseminated and applied to future organizational problems cf. Adopting a multidisciplinary perspective, encompassing issues of strategy, structure, systems and human resource management, the text introduces the reader to the concept of knowledge before examining how, and whether, knowledge can. Knowledge management also helps the organization to articulate tacit knowledge in the form of explicit knowledge and this is a strong base to bring innovation plessis. Serban, jing luan in the early 1990s, corporations coined the concept and movement of knowledge management, which is an institutional systematic effort to capitalize on the cumulative knowledge that an organization has.

Information and knowledge management 2 data information applied for a purpose. A case study of knowledge management activities at tata. Best practices in the public domain there are several sources for best practice including public frameworks, standards and the proprietary knowledge of organizations and individuals. Pdf plenty has been written about the history of knowledge management km, but it has been difficult to know whether there has been much progress. Pdf on dec 1, 2016, ana maria aguilera luque and others published brief introduction to knowledge management find, read and cite all the research you. Developing, documenting, and maintaining process knowledge is one of two elements in the rbps pillar of understanding hazards and risk. Knowledge management involves activities related to the capture, use and sharing of knowledge by the organisation.

While many knowledge management maturity models have been proposed, details on how an entitys maturity can be assessed remains elusive pee et al. As the knowledgebased economy grows exponentially, the knowledge assets become invaluable to the organizations. Another way to define knowledge management is the process or processes used to handle and oversee all of the knowledge that exists within a company. Knowledge management as an important tool in organisational management. Knowledge management, far from being a management fad, is broad, multi. Risk management benchmarking a significant element of the business community also views knowledge management as a natural extension of business process reengineering, a fact underscored by the recent announcement that. Introduction the mission of epistemology, the theory of knowledge, is to clarify what the conception of knowledge involves, how it is applied, and to explain why it has the features it does. In this tutorial, we will learn how knowledge management treats both implied and explicit knowledge with the objective of summing up value to the organization. More interestingly, we can model knowledge about others knowledge, which is important when we reason about communication protocols. Dialogue is a questionandanswer process by which people exchange knowledge, and is crucial to developing common understanding. Introduction to management and leadership concepts, principles, and practices ing. Knowledge management maturity has been a major topic of research in recent years kochikar 2000, ehms and langen 2002, kpmg 2003, pee et al. Management theorists and practitioners may chose one or two of the five functions as most important, but this is not borne out normatively. Managing knowledge has grown to be imperative for a companys success.

Knowledge is more complicated than data or information, because it is subjective, often based on experience, and highly provisional. Introduction knowledge management, as a field of study, has now existed for more than 30 years. Itil is the most widely recognized and trusted source of bestpractice guidance in the area of itsm. Knowledge management is a management discipline, focused on knowledge. The knowledge management process model by botha et al 2008 18puja shrivastav 19. This knowledge management tools and techniques manual is the first release of a description of some of the key knowledge management km methods, tools, technologies, and techniques to be considered for selection within a km implementation initiative, especially in small and mediumsized enterprises. It consists of the initiatives, processes, strategies, and systems that sustain and enhance the storage, assessment, sharing, refinement, and creation of knowledge. Link the km frameworks to key km concepts and the major phases of the km cycle. Knowledge just as the words data and information are used interchangeably. This definition was coined by tom davenport in 1994.

There are many taxonomies that specify various kinds of knowledge. Frequent disappointments with past management initiatives have motivated managers to gain new understandings into the underlying, but. These are usually referred to be knowledge activities. The utilization of the knowledge activities at the resources connected to knowledge which is limited and assisted through an extensive choice of aspects will result in km. The three broad categories overlap and interact with one another. The knowledge processes listed below are based on structured facilitated dialogue to extract and exchange knowledge between individuals and teams. Define key knowledge management concepts such as intellectual capital, organiza tional learning and memory, knowledge taxonomy, and communities of. Knowledge can be about knowledge, so we can write expressions like k ak ap. And the idea of knowledge at issue here must,in the first instance at least,be construed in its modest sense to include also belief,conjecture, and the like. Defining knowledge management the international institute for. The following series of tools and techniques describe how knowledge management can enable people to find information and knowledge more effectively. Introduction to knowledge management is clear and straightforward with definitions highlighted, brief case studies illustrating key points, dialogue sections that probe for practical applications, and written exercises.

To understand km and ol, one must understand knowledge, km processes and goals and knowledge management systems kms. Toward an applied compendium john girard, middle georgia state college. Little that managers at all levels in an organization do falls outside the purview of the five management functions. Km represents a means by which to capture and monitor ever. It is the framework structure of relationships, roles, processes, technologies and governance that an organisation puts in place that allows knowledge to be treated as a common asset, and which allows relevant knowhow, insight and experience from others to be accessed and applied to business problems. Pdf introduction to knowledge management rebekah a. The knowledge management process model by botha et al 2008 this model attempts to offer a more realistic overview of the km process. Effective use of knowledge has been crucial to the organizations survival and success in competitive global markets and has a strong potential to problems solving. It involves the management both of external linkages and of knowledge flows within the enterprise, including methods and procedures for seeking external knowledge and for establishing closer relationships with other enterprises suppliers, competitors, customers or research.